Alternative Investment Services Bank Loans Operations, Officer

The Alternative Investment Services Bank Loans Operations Officer will be responsible for managing a functional team(s) and managing daily service delivery and production activities. They will act as a primary contact and key escalation point for operational issues and provide technical expertise to resolve daily problems.

Requirements

• Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
• Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
• Manage and escalate issues related CoE's and other Shared Services
• Manage production activities of Shared Service Associate I, II and Senior Associate
• Coordinate the implementation of new funds, systems and processes
• Assist with client conversions and other client projects
• Organize Shared Service internal meetings, as needed, and compiles related documentation
• Identify and implement consistent operational best practices
• Assist with compliance/fiduciary reviews and audits
• Train, develop and motivate new staff, complete performance appraisals
• Provide coaching and development opportunities to staff, participate in individual on-going training and development
• Serve on committees. Help define and implement new company initiatives
• Identify and report unusual or potentially suspicious transaction activity

Benefits

• 401k Matching
• Retirement Plan
• Paid-time off
• Short-term disability
• Long-term disability
• Employee Assistance Program
• Incentive compensation
• Certain tax-advantaged savings plans