Global Head of SaaS Infrastructure, Operations and Support

Global Head of SaaS Infrastructure, Operations and Support leading a team of 250 staff to deliver world-class service to global customer base, with responsibilities including building processes for efficient cloud-based services, driving operational efficiency, and partnering with product management and engineering teams.

Requirements

• Lead a global SaaS operations team
• Build the team and processes to ensure Charles River's ability to reliably deliver cloud-based services efficiently
• Proactively drive short, medium and long-term operational efficiency initiatives
• Continually evolve and refine hosting environments for efficiency, scalability and maintainability
• Deliver a differentiated yet consistently high service experience to clients
• Partner with Charles River's product management, engineering and professional services teams
• Proactively prevent outages and remediate them when they do happen
• Experience in managing large scale, multi-location data centers, staff, and projects
• Proven experience in recruiting and building world-class teams
• Strong negotiation skills and the ability to influence internal business partners in a matrixed work environment
• Track record of driving change, constant improvement focus and execution ability

Benefits

• 401k Matching
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards
• Eligibility for certain tax advantaged savings plans