Head of Global LINK Platform Support, North America, Managing Director

We are looking for a Head of Global LINK Platform Support, North America, Managing Director to oversee platform support teams in the region. The role involves daily platform updates, monitoring of client inquiries and escalations, client onboarding, and technical support.

Requirements

• Manage a team of platform support specialists
• Provide supervisory oversight of the day-to-day activity of the team
• Support client implementation for all Globallink supported products
• Coordinate with the Global Billing team
• Work with the GlobalLink businesses to understand new / updated products
• Manage internal and external reviews
• Understand and stay updated on the regulatory environment in NA
• Drive continuous process improvements
• Coordinate incident response efforts and client communications
• Support new product releases
• Assist with supporting vendor relationships and due diligence
• Manage production support oversight and coordinate incident triage
• Ensure client inquiries/issues are resolved timely
• Ensure adherence to all operational procedures and corporate policies
• Foster cross function relationships with leads from Business Solutions, Product Development, Sales and Business teams

Benefits

• 401k Matching
• Paid-time off
• Short-term disability
• Family care responsibilities
• Employee Assistance Program
• Incentive compensation
• Eligibility for certain tax advantaged savings plans