Globallink Head of APAC Platform Support, Managing Director

Globallink Head of APAC Platform Support, Managing Director job description: overseeing the Globallink platform support teams in APAC, responsible for supporting daily platform updates, client inquiries, and escalations, and assisting with client onboarding and daily trading activities.

Requirements

• Manage a team of platform support specialists
• Provide Supervisory oversight of the day-to-day activity of the team
• Support the client implementation for all Globallink supported products
• Coordinate with the Global Billing team to ensure reconciliation issues are addressed and resolved
• Work with the GlobalLink businesses to understand new / updated products, develop processes and procedures to support product operations, and implement changes within the team
• Ensure that processes and controls are adequately designed and operating effectively
• Manage internal and external reviews, including audits, assurance events, etc., that impact the support team
• Understand and stay updated on the regulatory environment in APAC to ensure compliance with all relevant laws and regulations.
• Drive continuous process improvements
• Coordinate incident response efforts and client communications
• Support new product releases
• Assist with supporting vendor relationships and due diligence
• Manage production support oversight and coordinate incident triage
• Ensure client inquiries/issues are resolved timely
• Ensure adherence to all operational procedures and corporate policies
• Foster cross function relationships with leads from Business Solutions, Product Development, Sales and Business teams.

Benefits

• Generous medical care
• Insurance
• Savings plans
• Flexible Work Programs
• Development programs and educational support
• Inclusion, Diversity and Social Responsibility
• Paid volunteer days
• Matching gift programs
• Employee networks