Steelwrist is revolutionizing the way excavators work and is looking for a proactive and detail-oriented Support Engineer to join their team based in Oregon or Washington, with a mix of remote work and travel.
Requirements
- Perform installations, service, and support visits at customer and dealer locations
- Plan and deliver installation and technical training for dealerships
- Handle customer support cases via email and phone in collaboration with the support team
- Support warranty claim administration and process NCR (Non-Conformance Report) documentation
- Collaborate across departments to ensure smooth information flow and execution
- Contribute to a culture of continuous improvement and high customer satisfaction
Benefits
- Competitive salary
- 401(k) Matching
- Company vehicle
- Comprehensive health, dental, and vision insurance
- Thorough product training and ongoing support
- Opportunity to work with cutting-edge excavator technology
- A collaborative team culture
- An environment that encourages open discussion and new ideas