Support Engineer to Steelwrist

Steelwrist is revolutionizing the way excavators work and is looking for a proactive and detail-oriented Support Engineer to join their team based in Oregon or Washington, with a mix of remote work and travel.

Requirements

• Perform installations, service, and support visits at customer and dealer locations
• Plan and deliver installation and technical training for dealerships
• Handle customer support cases via email and phone in collaboration with the support team
• Support warranty claim administration and process NCR (Non-Conformance Report) documentation
• Collaborate across departments to ensure smooth information flow and execution
• Contribute to a culture of continuous improvement and high customer satisfaction

Benefits

• Competitive salary
• 401(k) Matching
• Company vehicle
• Comprehensive health, dental, and vision insurance
• Thorough product training and ongoing support
• Opportunity to work with cutting-edge excavator technology
• A collaborative team culture
• An environment that encourages open discussion and new ideas