Onboarding Specialist - B2B SaaS - Remote

We are seeking an Onboarding Success Specialist to join our growing team and help launch and support a digital experience offering for our customers. The role involves managing the end-to-end onboarding of customers, tailoring customer-facing templates, and implementing scheduling tools and CRM. The successful candidate will have 2+ years of experience in customer onboarding, customer success, or implementation support, and a strong customer-first mindset.

Requirements

• 2+ years of experience in customer onboarding, customer success, or implementation support
• Experience managing a client-facing product or tool on behalf of customers
• Strong communication skills
• Customer-first mindset
• Ability to manage multiple onboarding projects at once
• Proactive, resourceful, and ownership-driven
• Experience with KPIs, including Time to Live and Time to Onboarding Complete
• Experience with a CRM such as Hubspot, Salesforce, etc...

Benefits

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days
• 100% employer-paid medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment