Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Requirements
- Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
- Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
- Implement scheduling tools and CRM. This includes integration, configuration, training and enablement
- Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
- Troubleshoot technical issues and coordinate timely updates to live configurations as needed
- Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
- Own the free trial to paid conversion process to ensure customer adoption
- Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products
Benefits
- 100% remote work environment
- Medical, Dental and Vision insurance within 30 days
- 100% employer-paid medical insurance
- Equity package
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- FSA and HSA options
- 401(k)
- Growth & Wellness Stipend
- WFH Equipment
- Chance to work with the latest technology
- A collaborative, high ownership culture
- Opportunities for development and career growth