Senior Technical Support Engineer
Stellar CyberJapan
Posted May 5, 2026
Full Time
About the Company
A fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry.
Job Description
Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry, as a Senior Technical Support Engineer.
Requirements
- Act as the primary escalation point for critical and high-impact customer issues
- Perform hands-on troubleshooting for complex break-fix scenarios
- Drive root cause analysis and ensure corrective and preventive actions are implemented
- Engage directly with customers during Severity 1 / business-impacting incidents
- Communicate clearly and confidently with security teams, architects, and leadership
- Work closely with Engineering, Product, DevOps, and SOC teams
Benefits
- Flexible work arrangement
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
