Customer Experience Manager - Spokane
STELLAR INDUSTRIAL SUPPLYSpokane, Washington, United States • Billings, Montana, United States
Posted March 13, 2026
68000 - 90000
Full Time
About the Company
Stellar Industrial Supply is a privately held, ISO/AS9120‑certified industrial distributor that supplies cutting tools, safety equipment, MRO, aerospace, marine, and integrated solutions to manufacturers, government agencies, and construction firms nationwide. The company differentiates itself through on‑site purchasing, receiving, and delivery services that streamline procurement and inventory management, delivering competitive pricing and cost savings. By investing in its own profitability and fostering close partnerships with customers and suppliers, Stellar delivers tailored, high‑quality solutions that enhance operational efficiency and customer satisfaction.
Job Description
The Customer Experience Manager is responsible for leading the day-to-day operational performance of the Spokane branch while providing oversight and leadership support to the Billings branch, ensuring operational excellence across customer service, warehouse operations, and branch processes.
Requirements
- Leadership and team development abilities
- Excellent interpersonal and communication skills
- Strong organizational and operational management skills
- Analytical mindset with the ability to interpret operational metrics
- Proactive problem-solving and decision-making ability
- Financial and business awareness
- Ability to thrive in a fast-paced and dynamic environment
- Proficiency with Microsoft Office and business systems
- Proficiency with ERP systems, especially Prophet 21 preferred
- High School Diploma or equivalent required
- Experience leading or supervising teams in a customer service, distribution, or operational environment
- Experience within industrial distribution or related industries is strongly preferred
