Customer Experience Lead

The Customer Experience Lead will develop and execute post-order communication plans, communicate production recovery plans, and improve customer service responsiveness. They will also improve and deploy customer service processes, develop and deploy scorecards, and establish calls with key sales leaders to understand areas for improvement in communication.

Requirements

• Bachelor’s degree from an accredited educational institution
• Minimum of 5 years work experience in project management / Operations Management / Supply Chain (with concentration on projects)
• Authorized to work in the United States without sponsorship
• Prior Experience as a leader of people

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid time off
• Unpaid time away from work