Customer Support Associate

Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company? If you have excellent organizational and multitasking skills, then this role may be for you! The Customer Service Associate will work as part of the team that is responsible to provide exceptional service to our customers who place orders and inquiries through multiple channels and technical platforms.

Requirements

• Manage end to end order management, from entry, backorder management, order scheduling and accurate invoicing
• Ensure customers receive the correct product, at the correct time, with timely communication of any delays or changes
• Resolve customer and order related issues, by providing solutions to customers through Live Chat, Phone and Email channels
• Execute cross-departmental coordination of orders which have specific product requirements to deliver on our customers expectations
• Participate and provide recommendations in continuous improvement discussion and performs other duties as assigned by the supervisor

Benefits

• Comprehensive total rewards package
• Health benefits
• Retirement savings