Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers throughout the entire order lifecycle, processing customer orders accurately and efficiently, managing inbound and outbound communications, and ensuring seamless operational follow-up to resolve issues, confirm deliveries, and maintain high levels of customer satisfaction.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 5+ years of customer service experience in a manufacturing environment
• Proficiency with ERP systems and CRM platforms
• Strong written and verbal communication skills with a professional and customer-focused demeanor
• Demonstrated ability to multitask, prioritize workload, and meet deadlines in a high-volume environment
• High attention to detail with strong data entry accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance