Customer Service Specialist

STERRY is seeking a Customer Service Specialist to join their team. The ideal candidate is a strong communicator, highly organized, and passionate about delivering exceptional service.

Requirements

• Respond to customer inquiries via email using ReAmaze or similar platforms.
• Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions.
• Identify and assess customers’ needs to provide tailored solutions.
• Handle customer complaints, offering appropriate solutions within set time limits.
• Maintain detailed records of customer interactions and process customer accounts.
• Follow company communication procedures, guidelines, and policies.

Benefits

• 100% remote--work from home
• Opportunity to work in a dynamic, customer-focused environment
• Growth and development within a collaborative, innovative team that celebrates big wins
• A culture that values creativity, precision, and measurable results