Call Center Representative

The Call Center Representative promotes a positive banking experience for telephone customers by resolving their concerns and providing assistance, guidance and information concerning their accounts, as well as other available banking products and services.

Requirements

• 18 years of age or older
• Two or more years of appropriate experience in customer service, banking industry preferred
• Previous experience in an inbound call center environment is desirable
• Skilled in the use of computer data entry and retrieval systems, as well as Microsoft Office applications
• Effective verbal and listening skills required
• Friendly, patient, courteous and professional demeanor when speaking with a customer or the public is essential
• Able to recognize issues of significance and prioritize work

Benefits

• Paid time off
• Paid vacation time
• Paid flex (personal) time
• Paid volunteer time off
• 11 paid holidays
• 2 health plans
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• Discretionary 401k match
• Profit-sharing contributions