Call Center Representative

We are seeking a Call Center Representative to promote a positive banking experience for telephone customers by resolving their concerns and providing assistance, guidance, and information concerning their accounts, as well as other available banking products and services.

Requirements

• Establish a positive banking experience for customers by responding to calls or chats in a quick, courteous, and friendly manner.
• Maintain a working knowledge of bank operations, products, services, and policies, including electronic-based applications, and communicate information to customers in clear and simple terms.
• Resolve customer complaints by investigating and researching complicated issues and responding back to the customer the same day.

Benefits

• Paid time off
• Paid vacation time
• Paid flex (personal) time
• Paid volunteer time off
• 11 paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• Discretionary 401k match and profit-sharing contributions