Front Desk Agent

The Front Desk Agent serves as the primary contact for guests throughout their stay and is responsible for check-in and checkout, guest service, and other hotel operations.

Requirements

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Maintain accurate cash sheet and responsible for cash drawer balancing.
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Be knowledgeable of hotel promotions.
• Know room rate and amenities of the rooms.
• Know physical makeup of building-exterior and interior.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk, even if it is for a moment!
• Create incident reports for guest injuries / issues when required.
• Answer all calls within three (3) rings.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

Benefits

• Comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.