Support Engineer

We're looking for a Support Engineer to provide technical support and advice to customers to resolve technical issues. This role is responsible for researching, diagnosing, and troubleshooting solutions to customer queries.

Requirements

• Technical degree or sufficient industry experience
• Current VMware VCP or similar technical certifications preferred
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, servers and other tech products
• Hands-on experience with Windows/Linux/virtualization environments
• Working knowledge of virtualization; specifically, VMware, Hyper-V and KVM.
• Familiarity with remote desktop applications (e.g. WebEx) and help desk software (eg. Zendesk)
• Experience with networking; TCP/IP, routing
• Experience with storage solutions
• Experience with HBAs/RAID and block based storage; other storage experience advantageous
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Open and shares knowledge; contributes positively and always acting to learn
• Be data driven, with excellent analytical and problem-solving skills with a strong attention to detail

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible working arrangements that respect diverse lifestyles
• Wellness Initiatives
• Share Options
• Home Office Set up
• Company events as well as regular virtual events to connect with colleagues
• Opportunities for professional growth and development in a fast-paced, global environment
• The chance to work with cutting-edge technology in a supportive and collaborative team atmosphere