Customer Success Manager (m/w/d)
straivStuttgart, Baden-Württemberg, Germany
Posted March 30, 2026
Full Time
About the Company
Straiv digitizes the hotel guest journey with innovative mobile solutions for check-in/check-out, mobile door access, digital guest folders, and automated messaging. Utilizing Progressive Web App technology, Straiv offers seamless experiences without app downloads, optimizing internal processes and enhancing guest convenience. Founded in 2015 by Patrick Luik, Fabian Hieber, and Alexander Haußmann, the company serves over 3,000 hotels across 29 countries and has won multiple innovation awards.
Job Description
Join our ambitious team to help hotels create seamless guest experiences as a Customer Success Manager. The role involves onboarding new customers, providing strategic advice, identifying growth opportunities, and analyzing tool usage. Key skills include active listening, effective communication, and results-oriented mindset.
Requirements
- 3+ years of experience in customer success or account management role
- Experience with CRM/CSM platforms such as HubSpot
- Collaborative mindset and experience working with cross-functional teams
- Fluent German and English skills
Benefits
- Flexible working hours
- Regular team events
- Modern office with free parking
- Monthly shopping voucher
- Monthly child care allowance
- Monthly public transportation allowance
- Company discounts
