As a Senior Application & Technical Support Specialist, you will provide application guidance and technical support to customers across financial planning, forecasting, and reporting workflows, and resolve complex system and data challenges.
Requirements
- Financial Systems Expertise – Demonstrate strong knowledge of Axiom FI modules and financial planning processes, including budgeting, forecasting, and reporting, to effectively support customer needs.
- Advanced Issue Troubleshooting & Resolution - Investigate and resolve complex and escalated customer issues related to data, calculations, integrations, and system performance.
- Customer Communication & Ownership - Own customer communication from initial contact through resolution.
- Stakeholder Partnership - Build relationships with customer stakeholders, including senior finance and operations leaders, to understand business needs and support effective system usage.
- Data Analysis & Problem Solving - Analyze financial data, models, and system outputs to identify discrepancies, validate results, and recommend solutions aligned with business objectives.
- Cross-Functional Collaboration - Partner with Product, Engineering, and DevOps teams to escalate and resolve issues, while providing feedback to improve product functionality and customer experience.
- Knowledge Sharing & Mentorship - Share expertise with team members, contribute to documentation, and help elevate team capabilities through guidance and best practices.
- Continuous Improvement - Identify trends in customer issues and recommend improvements to processes, configurations, and system usage.
- Operational Excellence - Effectively prioritize and manage multiple cases, ensuring timely resolution within SLAs and accurate documentation of all interactions.
Benefits
- Generous Paid Time Off
- Retirement Plan
- Health and Welfare Benefits
- Parental Leave
- Life and Accident Insurance
- Other Voluntary and Well-being Benefits
