Senior Customer Success Manager
Strata Decision TechnologyChicago, Illinois, United States • St. Louis, Missouri, United States
Posted March 13, 2026
113000 - 130000 USD
Full Time
About the Company
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth.
Job Description
As a Senior Customer Success Manager, you will serve as a partner to your customers' post-go live and be responsible for proactively ensuring that we drive continuously increasing value within each customer organization.
Requirements
- 5+ years of experience in customer success management, project management or customer services roles
- 7-10 years of experience in healthcare (provider, payor, healthcare IT)
- Strong relationship management and customer service skills
- Self-motivated and enjoy navigating the unexpected scenarios that inevitably arise
- Demonstrated ability to lead & engage with cross-functional teams to solve complex problems
- Salesforce experience a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health and welfare benefits
- Paid time off
- Parental leave
- Life and accident insurance
- Other voluntary and well-being benefits
