Customer Care and Technical Support, Level 1
Stride, Inc.United States
Posted April 14, 2026
33000 - 33000 USD
Contract / Temporary
About the Company
At Stride, we believe learning should fit you—your goals, your life, your future. Education isn’t one-size-fits-all, and we’re here to change the game. Whether it’s a kindergartener exploring the world, a teen mapping out their career, or an adult upskilling for what’s next, we help learners take charge of their journey. We work alongside students, parents, educators, and communities to make learning more personal, flexible, and accessible. From career-focused pathways to hands-on skill-building, we’re reimagining what education can be—so every learner can grow, thrive, and chase their ambitions. Because when people have the opportunity to learn their way, possibilities open up—for them, for their families, and for the future. Ready to help shape the future of learning? Join us. Explore open roles at stridelearning.com/careers.
Job Description
The Customer Care and Technical Support Representative (CCTS), Level 1, plays a crucial role in delivering exceptional customer service and resolving technical issues through various support channels. Representatives are expected to assist customers wherever volume demands.
Requirements
- High School Diploma / GED and relevant work experience, OR
- Minimum of 2 years’ experience in a similar call center role
- Strong verbal and written communication skills
- Excellent listening skills with a consultative approach to customer service
- Proficient in telephone and email etiquette
- Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat
- Strong problem-solving and analytical skills with a solutions-oriented mindset
- Resilient, detail-oriented, and accountable for high-quality work
- Ability to manage high call volumes and maintain positive team morale
Benefits
- Health benefits
- Retirement contributions
- Paid time off
