Manager, Customer Success Management

Join Stripe's Global Customer Success Team as a Manager, Customer Success Management and lead a high-performing team of Customer Success Managers. Develop a long-term vision and strategy for the team, drive revenue growth, and scale the team.

Requirements

• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports