Product Lead, Support Experience

Stripe is seeking a Product Lead for Support Experience to develop and apply technology to solve customer problems at scale. The successful candidate will lead a team of Product Managers to create a world-class support experience for all of Stripe’s customers and users.

Requirements

• Own and drive the product roadmap for the future of conversational AI and human support at Stripe
• Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers
• Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
• Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
• Grow and coach a global team of PMs in building systems and platforms for conversational and human agents