Product Manager, Support Experience

We're looking for a Product Manager for Support Experience to improve the outcomes of Stripe's user-facing AI agent that holds 100k+ conversations per week. You'll be responsible for identifying customer problems and building solutions to them, and redefining what great can look like for conversational AI. You'll be part of the Support Experience group that develops and applies technology to solve customer problems at scale.

Requirements

• 5+ years of experience as a Product Manager
• Deep user empathy and a high bar for user experience
• Experience leading cross-team initiatives from ideation to execution
• Technical expertise: You've led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills