Director of Customer Support and Field Services

The Director of Customer Support and Field Services leads a national team responsible for delivering a world-class post-shipment experience to customers. This role requires a seasoned service operations professional with experience managing technical teams in commercial or mission-critical environments.

Requirements

• 10+ years of progressive leadership in commercial service operations, technical support, or field service
• Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations
• Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices

Benefits

• Salary Range: $145k - $175k