Operator, Telecommunications - 20.5h Various Shifts

The Switchboard Operator is responsible for managing the hospital’s central communication systems, ensuring all incoming and outgoing calls are handled promptly, accurately, and courteously. This role serves as a critical communication link between patients, families, hospital staff, and emergency response teams.

Requirements

• High school diploma or equivalent (GED) required
• Minimum of 1 year of experience in customer service, call center or switchboard experience ideally in healthcare or hospital environment
• Ability to operate multi-line telephone systems, paging systems, and communication equipment
• Strong verbal communication and interpersonal skills, with the ability to interact professionally with patients, visitors, physicians, and staff.
• Ability to work in a fast-paced environment while managing multiple calls and requests simultaneously.
• Basic computer proficiency, including the ability to navigate electronic directories, hospital systems, and standard office software.
• Demonstrated attention to detail and accuracy when routing calls and relaying information.
• Ability to maintain confidentiality of patient and organizational information in accordance with HIPAA and hospital policies.
• Ability to remain calm and respond appropriately during emergency situations, including activation of hospital emergency codes.
• Strong organizational and problem-solving skills with the ability to prioritize tasks effectively.