Switchboard Operator I - Ephrata - Evenings
WellSpan HealthPennsylvania, United States
Posted March 27, 2026
Full Time
About the Company
WellSpan Health is an integrated healthcare delivery system serving central Pennsylvania and northern Maryland. As a leader in value-based care, WellSpan offers a comprehensive range of services including orthopedics, neurosciences, heart and vascular care, cancer treatment, home health, behavioral health, primary care, women's health, inpatient rehabilitation, and durable medical equipment. With over 250 locations and a team of more than 23,000 experts, WellSpan is dedicated to delivering high-quality, equitable healthcare solutions that inspire patients and communities to achieve optimal wellness.
Job Description
Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls, and maintains records related to telecommunications.
Requirements
- Answering incoming calls quickly, efficiently and professionally
- Treating callers with respect, dignity and politeness
- Providing public information
- Trains end users on basic phone features, voice mail and ACD
- Performing basic end user device repairs
- Maintaining Intellidesk database
- Verifying monitoring equipment and paging terminal are functioning properly
- Responding to emergency calls
- Maintaining logs of all emergency calls
- Securing departmental keys
- Announcing specified Hospital Code calls
- Alerting appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate
- Maintaining car keys for valet parking after hours
- Maintaining on-call lists and contact persons needed in accordance with Hospital policy
- Responding appropriately to requests for on-call staff
- Typing all messages for the day
- Providing first line on-call support for Telco technical issues
Benefits
- Health benefits
- Dental benefits
- Vision benefits
