Director, Customer Success - AMERS

SugarAI is redefining CRM for the age of AI. We're delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. We're focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.

Requirements

• 8+ years of customer success or account management experience
• At least 3+ years of people management experience
• In-depth understanding of CRM software and the B2B SaaS industry
• Demonstrated ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M million ARR

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage)
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program