Customer Success Manager (Implementation & AI Enablement)
Suger.ioVancouver, British Columbia, Canada
Posted March 26, 2026
75000 - 100000 CAD
Full Time
About the Company
Suger is a team of ~50 people, headquartered in the Bay Area (with teams globally), and growing rapidly
Job Description
Suger is a company that helps revenue teams sell more effectively by simplifying workflows for cloud marketplaces. We're looking for a Customer Success Manager to own the full customer implementation lifecycle and act as the primary driver of customer enablement, adoption, and long-term success.
Requirements
- 3 - 6+ years in Customer Success, Implementation, Solutions Engineering, or RevOps roles
- Experience owning complex B2B SaaS implementations end-to-end
- Background working with technical or operational products (integrations, billing, RevOps, CPQ)
- Strong project management and stakeholder coordination
- Ability to explain complex systems clearly and confidently
Benefits
- Monthly office stipends for lunch and commute-related benefits
- Full healthcare benefits - extended health care, dental, vision, and life insurance
