We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market.

Requirements

Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
Provide remote technical support to the customer and field engineers.
Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).
Deliver technical solutions for AC charging products.
Develop troubleshooting guides and knowledge base content.
Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues.
Drive alignment between different departments for product improvements.
Execute localized validation tests for firmware/hardware releases.
Channel customer feedback to Engineering for product enhancement.

Benefits

Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
Multinational team with european and transeuropean exchange
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China

We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market.

Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
Provide remote technical support to the customer and field engineers.
Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).
Deliver technical solutions for AC charging products.
Develop troubleshooting guides and knowledge base content.
Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues.
Drive alignment between different departments for product improvements.
Execute localized validation tests for firmware/hardware releases.
Channel customer feedback to Engineering for product enhancement.

Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
Multinational team with european and transeuropean exchange
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China