Customer Support and Verification Team Lead
SunPowerUtah, United States
Posted May 15, 2025
Full Time
About the Company
SunPower is a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions.
Job Description
As a Customer Support and Verification Team Lead, you will be responsible for grading quality on calls, training team members, handling tier 2 escalations, and ensuring daily metrics are met. You will also perform daily check-ins and identify ways to improve processes and customer service.
Requirements
- Grade quality on calls for team members
- Train team members on new processes
- Handle tier 2 escalations
- Ensure daily call, email and chat metrics are met
- Perform daily check-ins with team members
- Identify ways to improve processes and customer service
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and Accident insurance
- HSA Savings Account
- Stock options
