Sr. Escalations Expert

Sunrun is a leading home solar and battery company in America, and we're looking for a Senior Escalations Expert to work directly with our Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives to effectively de-escalate priority, complex, and high risk customer disputes.

Requirements

• Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact.
• Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions.
• Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week