Sr. Escalations Expert

Sunrun is seeking a Sr. Escalations Expert to manage and resolve escalated customer issues, providing a world-class customer experience through empathy and a 'can do' attitude.

Requirements

• Strong knowledge of Escalations & Prevention processes and procedures.
• Regularly receives five star ratings and/or consistent positive feedback from customers.
• High school diploma or equivalent education; Bachelor’s degree preferred.
• 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience.
• Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings.
• History of working as a team to accomplish goals and fosters a collaborative and supportive environment;
• Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines.
• Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred.
• Excellent organizational and time management skills.
• Meticulous attention to detail, passionate about diving into the ‘fine print,’ and interested in learning and acquiring new skills.

Benefits

• Retirement Plan
• 401k Matching