Sr Escalation Manager
UKGPune, Maharashtra, India
Posted May 5, 2026
Full Time
About the Company
UKG is dedicated to enhancing workplace culture and employee well-being. As a leading HCM cloud provider, UKG offers comprehensive solutions for HR, pay, time management, and culture, serving over 80,000 organizations globally. Their Life-work Technology approach focuses on anticipating and adapting to employees' needs beyond just work, fostering great workplaces and lifelong partnerships with customers.
Job Description
As an Escalation Manager (EM) in the UKG Customer Success organization, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. Your role is to deliver on our promise of Partner for Life by quarterbacking resolution of escalations through cross-functional relationships that accelerate resolution and mitigate future escalations.
Requirements
- Minimum of 5 years' professional experience with direct Customer Management or Account Support Management
- Ability to develop collaborative relationships with internal partners and customers at all levels
- Strong communication, presentation, attention to detail and relationship management skills
- Ability to coordinate efforts between various functional teams
Benefits
- Flexibility that's real
- Benefits you can count on
- A team that succeeds together
