UKG is dedicated to enhancing workplace culture and employee well-being. As a leading HCM cloud provider, UKG offers comprehensive solutions for HR, pay, time management, and culture, serving over 80,000 organizations globally. Their Life-work Technology approach focuses on anticipating and adapting to employees' needs beyond just work, fostering great workplaces and lifelong partnerships with customers.
As an Escalation Manager (EM) in the UKG Customer Success organization, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. Your role is to deliver on our promise of Partner for Life by quarterbacking resolution of escalations through cross-functional relationships that accelerate resolution and mitigate future escalations.
UKG is dedicated to enhancing workplace culture and employee well-being. As a leading HCM cloud provider, UKG offers comprehensive solutions for HR, pay, time management, and culture, serving over 80,000 organizations globally. Their Life-work Technology approach focuses on anticipating and adapting to employees' needs beyond just work, fostering great workplaces and lifelong partnerships with customers.