Customer Service Manager

SunSource is seeking a Customer Service Manager to oversee the day-to-day operations of the Customer Service Department, ensuring effective, efficient, and customer-oriented support for all customers. The ideal candidate will have 5 years of supervisory experience in customer service, strong leadership and analytical skills, and the ability to motivate employees to perform at peak standards.

Requirements

• Supervise day-to-day operations in the Customer Service Department
• Create and implement effective customer service policies and standards
• Develop and implement short and long-term plans for the team and the department
• Maintain team’s accountability for operational and business goals
• Develop, mentor, and lead diverse personalities and talents
• Coordinate technical, service, and selling skills training for members of the Customer Service team
• Prepare and deliver periodic performance appraisals
• Manage and enhance interdepartmental working relationships
• Develop and enhance relationships with key vendors and customers
• Work with management to establish, implement, monitor, and manage pricing matrices
• Maintain and oversee staffing requirements
• Have direct Customer Service responsibilities for at least one significant customer
• Engage as backup Customer Service Rep as necessary
• Travel once or twice a quarter to SLC and Boise, ID

Benefits

• 401k Matching
• Generous Paid Time Off