Supermicro is seeking a Data Center Engineer to perform fieldwork at customer sites to resolve and repair server systems, demonstrating exceptional technical aptitude and excellent interpersonal skills.
Requirements
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Have a very high level of enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under the Technical Account Manager's direction and take ownership of customer base
- Demonstrate the ability to be self-sufficient in the field
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Ability to produce meaningful reports and metrics is a plus
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Travel is required (up to 25%)
Benefits
- Comprehensive benefits package
- Bonus and equity award programs
