Service Engineer

Supermicro is seeking a Service Engineer to provide fieldwork support at customer sites, resolve and repair server systems, and drive customer satisfaction through service excellence.

Requirements

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Run tests and simulations at our facility to assist with problem-solving
• Train new service engineers
• Demonstrate ability to be self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations

Benefits

• Comprehensive benefits package