Service Engineer

Role Overview

Provide technical support to customers via phone, email, and ticketing system. Troubleshoot hardware, software, and network-related issues. Perform physical installation, rack and stack, cabling, and networking of data center hardware.

What You Will Do

Provide frontline technical support, diagnose and troubleshoot issues, perform physical installation, and monitor and maintain data center infrastructure.

Why It Might Be a Fit

Strong hardware system diagnostics skills, ability to troubleshoot and problem-solve, and experience working in large enterprise environments.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering
• 2+ year of experience in servicing complex X86 systems and parts
• 2+ years of experience in a customer support role
• Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues
• Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment
• Experience with statistical Excel functions or database management
• Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment
• Hands-on experience with enterprise-grade server hardware
• Strong verbal and written communication skills with an emphasis on technical communication
• Punctual, detail-oriented, and proactive in driving solutions
• Experience working in large enterprise environments or certifications in Windows and Linux
• Valid driver's license and reliable automobile
• Ability to lift/carry at least 50 lbs
• Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment

Benefits

• Comprehensive benefits package
• Bonus and equity award programs