Service Engineer

Role Overview

This is a full-time position within the Supermicro Global Service Team: Chicago, IL. The Service Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The role requires exceptional technical aptitude in working with server products and excellent interpersonal skills.

What You Will Do

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment. Provide 2nd line support to the reseller/distributors in all aspects of customer support.

Why It Might Be a Fit

The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues. Strong technical communication skills to lead investigations with engineers of multiple disciplines.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
• 2+ years of experience in servicing complex X86 systems and parts
• Hands-on experience with servers (Supermicro, EMC, DELL, HP)
• Solid hardware system diagnostics skills
• Strong technical communication skills
• Full professional proficiency in English (read/write/speak)
• Ability to work in a challenging, dynamic, and fast-paced environment

Benefits

• Comprehensive benefits package
• Bonus and equity award programs