(Fluent English) Technical Support Engineer (Philippines, Remote)

Join our global Intelligent Support-as-a-Service team as a Technical Support Engineer, delivering high-quality technical support services to enterprise B2B clients via emails, troubleshooting complex technical issues, and collaborating with internal teams to enhance the customer experience.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in Tier 2 technical support, preferably in enterprise SaaS environments
• Proven ability to diagnose and resolve complex technical issues quickly
• Ability to work with clients to understand their issues and provide efficient solutions
• Proficient in using ticketing systems like Zendesk, Jira, or similar platforms

Benefits

• Fixed schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements