(Fluent English) Technical Support Engineer (Philippines, Remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in Tier 2 technical support, preferably in enterprise SaaS environments
• Proven ability to diagnose and resolve complex technical issues quickly
• Proficient in using ticketing systems like Zendesk, Jira, or similar platforms
• Experience with customer onboarding and platform integration

Benefits

• Fixed schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements