Manager, Knowledge Systems & Automation

We're looking for a forward-thinking leader to execute our self-service strategy across our Help Center and customer-facing chatbot. The successful candidate will design and run the information architecture and knowledge systems that power AI-driven support.

Requirements

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred)
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom)
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures

Benefits

• Medical, dental, vision, life, and disability insurance
• RRSP matching
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Employee assistance program
• Other company benefits