Manager, Knowledge Systems & Automation
SurveyMonkeyUnited States
Posted April 22, 2026
101150 - 119000 USD
Full Time
About the Company
SurveyMonkey is a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers.
Job Description
SurveyMonkey is seeking a Manager, Knowledge Systems & Automation to lead the development of its Help Center and chatbot. The ideal candidate will have 5+ years of experience in Knowledge Management, Technical Documentation, or Content Strategy, with a strong background in information architecture and AI readiness.
Requirements
- 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred)
- Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom)
- IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- flexible spending & health savings account
- paid holidays
- paid time off
- employee assistance program