Manager, Knowledge Systems & Automation

SurveyMonkey is looking for a Manager, Knowledge Systems & Automation to lead the design and execution of self-service strategy across the Help Center and customer-facing chatbot. The ideal candidate will have 5+ years of experience in Knowledge Management, Technical Documentation, or Content Strategy, with a proven track record of owning a Help Center or self-service function.

Requirements

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred)
• Proven experience owning a Help Center or self-service function
• Strong information architecture skills with a track record of building scalable knowledge structures
• Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Employee assistance program
• Other company benefits