Customer Success Manager

As a Customer Success Manager at SUSE, you will build strong relationships with key enterprise and global customers, ensuring they realize the value of SUSE's Open Source Infrastructure solutions. You will create and execute Customer Success Plans, aligning with customers' strategic objectives to maximize adoption, engagement, and retention.

Requirements

• Experience in a CSM or Software Sales role in the region
• Fluent English
• Significant experience collaborating with senior IT and business leaders, as well as internal cross-functional teams
• Proven experience in post-sales customer advocacy and engagement
• Track record of successfully managing customer journeys and engagements
• Strategic thinking with a hands-on approach, consistently achieving high customer satisfaction and retention
• Knowledge of IT and Open Source markets and solutions
• Proven ability to meet targets and goals consistently

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Dental insurance
• Vision insurance
• Flexible working hours