Premium Support Engineer

Premium Support Engineer at SUSE, responsible for leading technical support for critical customers, resolving complex issues, and providing strategic direction.

Requirements

• Leadership: demonstrated ability to lead technical initiatives, mentor team members, and influence outcomes at a strategic level.
• Technical Expertise: exceptional expertise in SUSE and/or Rancher technologies, coupled with a deep understanding of related open source and cloud-native ecosystems.
• Problem Solving: advanced analytical and problem-solving skills, with a track record of resolving highly complex and critical technical issues.
• Customer Relationship Management: proven ability to build and maintain strong, long-term relationships with key customers and their management, acting as a trusted advisor.
• Communication: superior verbal and written communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences.
• Process Improvement: demonstrated ability to identify areas for improvement in processes and workflows, and to implement effective solutions.
• Teamwork: strong collaborative skills, with the ability to work effectively across diverse teams and geographies.
• Mentoring: experience in mentoring and guiding junior engineers, fostering their technical growth and development.
• Technical Documentation: excellent skills in creating clear, concise, and comprehensive technical documentation.
• Presentation Skills: proficient in delivering engaging and informative technical presentations to various audiences.

Benefits

• Empowerment to be bold and drive career growth
• Dynamic environment with opportunities for agility and entrepreneurship
• Global community of unique individuals with diverse backgrounds and perspectives