Premium Support Engineer

As a Premium Support Engineer, you will serve as a top-tier technical support engineer for our most critical Premium Support customers, specializing in SUSE and Rancher technologies. You will be a recognized authority, leading the identification and resolution of complex technical issues, and acting as a trusted advisor to customer management.

Requirements

• Exceptional and proven expertise in Rancher technologies (Enterprise Container Management), coupled with a deep understanding of related open source and cloud-native ecosystems.
• Advanced analytical and problem-solving skills, with a track record of resolving highly complex and critical technical issues.
• Proven ability to build and maintain strong, long-term relationships with key customers and their management, acting as a trusted advisor.
• Superior verbal and written communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences, including executive-level communication.
• Demonstrated ability to identify areas for improvement in processes and workflows, and to implement effective solutions.
• Strong collaborative skills, with the ability to work effectively across diverse teams and geographies.
• Experience in mentoring and guiding junior engineers, fostering their technical growth and development.
• Excellent skills in creating clear, concise, and comprehensive technical documentation.
• Proficient in delivering engaging and informative technical presentations to various audiences.

Benefits

• Competitive compensation and benefits
• Flexible work arrangements to support your work-life balance
• Opportunities for professional growth and development
• A collaborative and inclusive culture that embraces diversity
• A challenging and rewarding environment where your contributions are valued