Customer Service Representative

Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics, delivering innovative technologies and business process excellence to top-tier brands worldwide. This is a full-time on-site role for a Customer Service Specialist in Alexandria, responsible for delivering exceptional customer support and resolving issues.

Requirements

• Fluency in English (B2/C1 level)
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving, active listening, & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools (plus)
• Flexibility with night & overnight shifts
• Proficiency in professional phone etiquette & communication techniques (plus)

Benefits

• Employer-provided job security
• Opportunities for career growth
• Professional development
• Flexible work schedule (including night and overnight shifts)