NICE - Tier 2 Support Engineer Pipeline

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. Sutherland works with iconic brands worldwide, bringing a unique value proposition through market-leading technology and business process excellence. The company creates digital performance and delivers measurable results.

Requirements

• Advanced English Level (B2 or higher)
• Minimum 2 years experience supporting large, global, complex enterprise software clients
• Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
• Minimum 2 years experience working mainly on Server issues
• Network troubleshooting skills (working with different tools)
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
• Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention
• Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
• Minimum 2 years’ experience in customer support serving global customers
• Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
• Excellent verbal and written communication skills