Process & Business Analyst – Operational Excellence
SutherlandAtlántico, Colombia
Posted January 26, 2026
Full Time
About the Company
Sutherland is a global leader in business and digital transformation, offering a wide range of services including IT, technology, healthcare, banking, insurance, travel, telecom, and more. With over 200 patented inventions across AI and other critical technologies, Sutherland drives digital transformation through advanced products and platforms, delivering measurable results to iconic brands worldwide. The company's unique value proposition lies in its seamless 'as a service' model, combining human expertise with artificial intelligence for transformative outcomes.
Job Description
We are seeking a highly analytical and detail-oriented Process & Business Analyst to support operational excellence initiatives for a global technology client.
Requirements
- Bachelor's degree in Business Administration, Industrial Engineering, Systems Engineering, or a related field.
- Minimum 2 years of experience in process analysis, business analysis, or continuous improvement roles.
- Proficiency in process mapping tools such as Microsoft Visio, Lucidchart, or Bizagi.
- Strong presentation and communication skills in English (B1 level or higher).
- Demonstrated ability to work collaboratively with cross-functional teams and independently when needed.
- Attention to detail and a structured approach to documentation and analysis.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship